IT Site Coordinator

Location: San Diego
Job Description:
As IT Site Coordinator you will be a member of the Global IT Operations Team and report directly to the Regional IT Operations Manager. Our task is not just a simple “keep the lights on” but to continuously improve the IT Operations on Global level. In this role you will cover and work in three areas: - Local stakeholder management (45%): Be the first point of contact for IT escalations, ensure Business Continuity, plan and coordinate local IT work and events such as negotiating IT maintenances and collaborating with local non-IT departments. You also need to regularly participate in local Business Management and Regional IT meetings. - Engineer for Desktop Services (45%): Maintaining local IT infrastructure and Operations, act as link between end users and Corporate IT, install, configure and troubleshoot software and hardware, repairs and data restoration. - Project Coordination (10%): Execute the projects designed by Corporate IT on local site level. The position does not contain direct reports, but you will have the possibility to influence the decisions, strategic roadmap and IT infrastructure portfolio as well. At Kyocera-AVX the IT Desktop Services department is the bridge between IT and Business and the first point of contact to the employees regarding hardware and software tasks. You are the specialist to overview all local IT activities, troubleshooting IT technical issues, diagnose where the problem is and implement a solution or involve the appropriate IT Team to solve it together. You will ensure that the Corporate standards are followed on local level and actively suggest ideas how to make them better. Pay Scale: $25/hr - $30/hr
Reports To:
IT Manager
Duties and Responsibilities:
  • Coordinate local IT Site activities, act as escalation point for local stakeholders
  • Set up and maintain desktops, laptops, multifunctional devices, HW and SW for employees. Provide new hires with basic introduction of hardware, software, and network resources
  • Troubleshooting hardware and software issues and follow-up until they are solved
  • Manage site company’s IT assets and assist with hardware and software procurement
  • Perform general preventative maintenance tasks on desktops, laptops, multifunctional devices
  • Monitor the availability of IT systems through existing portals and log/resolve/escalate issues
  • Follow IT standards, processes and policies – propose improvements of these
  • Provide occasional services for Network, Servers and Security when Corporate IT Teams ask local help
  • Work in an international team and be part in a multicultural team
Job Requirements:
  • Proven work experience as a Desktop Services Engineer or IT Site Coordinator
  • Bachelor's degree or equivalent work experience
  • Knowledge of ITIL Service Management and process execution
  • Accuracy with work, strong organizational skills and attention to details
  • Able to communicate in English – as you will work in a Regional team
  • Strong Customer focus
  • Ability to solve complex hardware and software issues
  • Windows 7-11, Microsoft Active Directory, MS Office 365, Enterprise anti-virus solutions and PC hardware installation and troubleshooting
  • Working experience in a manufacturing company is an advantage
  • Experience with tools for User management, software deployment, Operating System deployment
  • Basic network and servers knowledge
  • Willingness to travel 10%
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